Thank you for purchasing a Super Strada e-bike. We’re proud to deliver a reliable, high-quality product. This warranty outlines what is covered, what is not, and how to request service if needed.
Super Strada provides a 1-year limited warranty from the date of original retail purchase, covering defects in materials or workmanship under normal, intended use.
This warranty is only valid for the original owner and is non-transferable.
Component | Warranty Period | What’s Covered |
---|---|---|
Frame | 1 year | Structural defects (e.g., cracks, weld failures). |
Motor | 1 year | Manufacturing defects or failures in motor performance. |
Battery | 1 year | Defects in materials or workmanship; failure to hold charge. |
Controller & Display | 1 year | Malfunctions in the control system or display unit. |
Charger | 1 year | Internal electrical issues or defects. |
The warranty does not cover:
Normal wear and tear (tires, brake pads, chains, grips, etc.)
Damage from misuse, abuse, accidents, or neglect
Improper assembly, maintenance, or installation of parts
Water damage, corrosion, or rust
Damage caused by commercial use (e.g., delivery, rental)
Unauthorized modifications or repairs
Loss or theft
To maintain warranty eligibility, the owner must:
Follow all instructions in the Super Strada manual
Perform regular maintenance
Use only approved chargers and components
Store the e-bike in a dry, covered location
Failure to follow these guidelines may void the warranty.
If you experience a problem and believe it’s covered under warranty:
Contact Us at [support@superstrada.com] with:
A clear description of the issue
Proof of purchase (e.g., receipt, order confirmation)
Photos or videos showing the defect
Serial number of the bike (found on the frame)
Our Team Will Review your claim and respond within 3–5 business days.
If approved, Super Strada will provide instructions on how to return the defective part or arrange for a replacement or repair.
Super Strada reserves the right to repair or replace defective parts at its discretion.